Shipping Policy

Orders are generally processed and delivered within approximately 7–10 working days from the date of order confirmation.

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Orders placed on weekends or public holidays will begin processing on the next working day. During launches, sales or periods of high order volume, processing may take slightly longer.

Applicable shipping charges, if any, will be displayed at checkout before payment. Promotional free-shipping offers may be subject to minimum order values or other conditions mentioned on the website.

Once your order has been dispatched, tracking information will be shared through the email address or phone number provided while placing the order.

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Please allow up to 24 hours for the courier tracking page to reflect the latest shipment status.

Delivery timelines are estimates and may vary depending on:

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• Your delivery location and PIN code

• Courier availability

• Public holidays or severe weather

• Unexpected logistical or operational delays

• High order volumes during launches and sales

While we will always try to ensure timely delivery, Leher cannot guarantee an exact delivery date once the parcel has been handed over to the courier partner.

Please ensure that your name, complete address, PIN code and contact number are entered correctly during checkout.

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Address changes can only be requested before the order has been dispatched. Once an order is shipped, we may not be able to redirect or modify the delivery address.

Our courier partner may attempt to contact you before delivery. If delivery is unsuccessful due to an incorrect address, an unavailable recipient or repeated failed attempts, the parcel may be returned to us.

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Any additional shipping charges required to resend the order may need to be paid by the customer.

If your tracking information has not been updated for several days or your order has not arrived within the estimated delivery window, please contact us with your order number.

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We will coordinate with the courier partner and assist you with the next steps. Orders will only be treated as lost after confirmation from the courier service.

Please inspect your package as soon as it is delivered.

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If you receive a damaged, defective or incorrect product, contact us within 2 days of delivery and provide:

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• Your order number

• Clear photographs of the package and product

• A clear, continuous unboxing video recorded before the package was opened

Claims submitted without sufficient evidence or after the stated period may not be eligible for replacement or refund. Please refer to our Return and Refund Policy for complete eligibility conditions.

For any shipping-related questions, please contact us through the details provided on our Contact page and include your order number for faster assistance.